There can be any number of reasons for a company to decide to change their IT-Service Provider ; maybe your business has changed and your existing contract is no longer adequate, perhaps your existing supplier is failing to live up to your agreement or it could be that your technical support costs are too high and you've found a better deal elsewhere.
Here are some of the most common reasons for changing your IT Support Provider…
WE DON’T WANT TO SIGN A LONG-TERM AGREEMENT
“Our existing IT services contract is up for renewal, but the vendor wants to tie us into another 12-month agreement. The service hasn’t been great recently, so we’re a bit reluctant to sign up for another year”.
With IT-Serve.com you don’t have to sign up for a whole year. We custom-design any support package to fit your need, so if you only need one month or simply want to “test the waters”, then that’s what you sign up for.
WE NEED AN IT-SUPPORT PROVIDER THAT UNDERSTANDS THE IMPORTANCE OF OUR BUSINESS.
“It took hours before our current Support Company started looking into a critical network issue. No one in the company could work until the problem was fixed and the downtime literally cost our company thousands of Dirhams in lost revenue”.
When technology does not work you need it fixed RIGHT NOW. IT-Serve understands this, and our engineers, helpdesk, logistics and management have only one crucial task: to get it working quickly and efficiently. All our clients will always have a direct number to our Helpdesk, ensuring you get the assistance you need when you need it.
WE CANNOT ALWAYS GET SUPPORT
“Our existing Managed Service Provider doesn’t provide support outside the traditional business operating hours”.
When you sign up with IT-Serve.com, you get access to the region’s leading Helpdesk! Our Helpdesk team not only provides clear communications but also has many years of experience to help resolve any and all IT problems. IT-Serve Technical team is even part of our Helpdesk and provides technical assistance to both our Onsite engineers and Helpdesk. In short: we got you covered seven days a week!
WE LACK FEEDBACK FROM OUR CURRENT PROVIDER
“It’s hard to actually know what’s being done by our IT Supporters , and we generally feel a lack of transparency from their side”.
Reporting is often the only way our clients can measure IT-Serve’s performance, and that’s why we send out monthly reports to all our clients. Many IT issues are actually resolved without our clients reporting it. In fact, the majority of technical support tickets are generated and resolved without client intervention, IT-Serve call that preventive service. Reporting is the benchmark that allows IT-Serve clients to measure and visualize our services.
IT-Serve.com understands that your business has unique requirements in terms of technical support, so we tailor-make our IT managed services packages. What IT-Serve will never compromise on is quick, efficient and well documented IT support while keeping you well informed. Every task we do, every ticket we resolve, every recommendation we do is grounded in solid research, experience and tools we use that keep our client going forward successfully.
When you lose data, we recover it. When technology stops working, we resolve it. When IT breaks, we fix it. In short: We provide the best IT support available! Fill out the below form if you want to know more about Dubai’s leading technical support provider.
