In today’s competitive business world, having a strong IT infrastructure is an integral necessity for any company, big or small, to possess. As most interactions with employees and clients alike take place more frequently through online means, it places IT infrastructure in a more crucial position to be ever reliant and to keep technical discrepancies to the bare minimum. Furthermore, it places a huge responsibility on the few in-house IT experts of the business to constantly check and ensure that the IT infrastructure is never compromised. This is why a large number of firms outsource their IT department to Managed Service Providers. Here are some of the reasons why it’s beneficial for your business to make the switch to managed service providers.
More cost-effective in the long run
MSP’s charge their clients a fixed fee and will also notify their clients of any additional charges, etc. When you take into account the overtime charges, bonuses and the costs it takes to train new staff, having in-house IT staff simply adds up to more costs for the business over time.
Enhanced Cyber security protocols
Updated cyber security is an essential component to have in any industry. One of the main highlights of using the services of a managed service provider is the fact that they will always use software and the services of other brands that also adhere to the latest cyber security protocols. You will never have to worry about whether your business uses the most secure version of any type of technology or software when working with an MSP as they stay on top of market best security practices for you.
Updated technology
Whether it’s for the sake of maintaining the highest security standards or making sure that their clients have access to the maximum amount of tools for their business, MSPs take a proactive approach to ensure that any networks, applications, software or devices they outsource to clients are always the most updated version available. Your employees will always have access to the latest business tools that enhance collaboration and productivity levels as soon as they’re available on the market when you work with an MSP.
Accessible advice
Since IT professionals who work in MSPs work with multiple clients of various industries, they are well versed in all aspects of IT due to this exposure. So whether it’s for device management, or whether it’s time to upscale your IT infrastructure, these IT professionals will be able to offer you sound IT advice at any time of the day.
Prevents expensive downtime
When upgrading servers or installing new software, server downtime will occur indefinitely. However, the way an in house IT expert and an MSP handles the downtime are completely different. Firstly, in house IT experts will have to perform the server upgrades during office hours or you would have to pay them for overtime, whereas MSPs can work when business hours are over and the servers don’t need to be used until the next day. This way, the downtime costs more time and money when done by an in-house expert.
Better customer satisfaction
Overall, MSPs greatly minimise business server downtime, introduce market best practice cyber security protocols, boost employee productivity, and even help the business reduce IT costs. All these advantages, coupled with faster response time due to enhanced employee collaboration, lead to a domino effect throughout the business which ultimately results in higher customer satisfaction amongst your business clients.
To find out more about managed service providers read one of our previous blogs, ‘How managed services can turn your business around.’
