As technology continues to change the way we work, businesses are under more pressure than ever to support and manage their IT. How can outsourcing relieve that stress?
Recent studies show that the outsourcing of IT Support is increasing by almost 6% each year, and if you haven’t made the decision to outsource yet, keep reading, because we have gathered the Top 6 reasons for why you should right here:
COST: A good IT engineer will cost your company a fair amount of money a year and add to that the usual additional employee-related costs like visa, gratuity, insurance, sick-days, leave and so on while an outsourced support package covering the needs of, say, 50 users, with back-up and security, will typically cost less than half of what you’re paying now. And your Managed Service Provider will invest in the latest technology and training of their staff, meaning you don’t have to.
EXPERTISE: A great IT-guy (or gal) may be an allrounder, but a single person can’t be an expert at everything whereas a Managed Service Provider will provide a full SOC (Service Operation Centre) of Helpdesk and Tech Team with the full range of skill sets required.
CONSISTENCY: Through service level agreements, businesses can select the level of support that’s best for them, with defined standards and predictable costs.
AVAILABILITY: An outsourced service provider will always have staff on hand, while an employee may not be available outside core hours, may leave at short notice and will get sick occasionally. And what happens when your system goes down while they are on holiday?
CONTINUITY: A good Service Provider will quickly gather a detailed understanding of your business requirements, demonstrate expertise and commitment, and become an integral part of the in-house team, even though they operate remotely, acquiring trusted partner status.
ADVICE: An outsourced supplier will have experienced senior management that can provide independent, best practice guidance on how IT can make a positive contribution to your business. In-house engineers rarely possess the necessary business acumen along with technical knowledge to be able to do this effectively.
If you’re looking to outsource your IT, or if you just have a few questions before making up your mind, fell free to get in touch through the below form.
