Choosing an IT-Support Provider is not something that should be taken lightly. Having both hardware, software and systems that runs smoothly is a crucial part of any business. If you’ve gotten poor service in the past, you know how much time this costs you and thereby lost revenue. Not an ideal situation for anyone! To help you along on your journey, we’ve gathered the most important questions you should ask yourself before making your choice.
(if you’re still in the process of deciding whether or not to outsource your IT, you can read this blog on Manage Services)
1. DO YOU GET A BUDGET, FROM YOUR PROVIDER?
Naturally, you want to receive a budget beforehand, so you can calculate your expenses and be sure you don’t have any unforeseen costs in this area.
When choosing IT-Serve, you get a customized budget. Together with you, we tailor-make a solution that best fits both your needs and your finances. This monthly support plan can be scaled up or down, however it needs to, in order to adjust to your demands.
2. DOES THE COMPANY IN QUESTION TAKE RESPONSIBILITY?
“We never quite know what our current IT support provider is doing… if anything?! We don’t have any insights into their day-to-day tasks and that worries us ”.
It’s important for everyone to know that they get their money’s worth, when they pay for any kind of service -especially one that can’t always bee seen. Every single client with IT-Serve gets a monthly report from us, with a complete ticket summary. Every ticket raised, the time it took the fix it and so on -we even inform you of any attempts to hack your servers, so you always know exactly what is going on IT-wise in your company.
3. DO THEY OPERATE OUTSIDE OF REGULAR BUSINESS HOURS?
If your business has the need, you want to make sure that you choose an IT-support Provider that will actually support you, when you need it.
Depending on the Service Level Agreement we make, our response time at IT-Serve can be as short as 30 minutes. When you sign up with IT-Serve.com, you get access to the region’s leading Helpdesk! Our Helpdesk team not only provides clear communications but also has many years of experience to help resolve any and all IT problems, and should you choose it, we can provide support seven days a week!
At IT-Serve.com we always strive to be as transparent and as upfront as possible. Through integrity, accountability, passion and a focus on success, we have created a vibrant company culture where ideas can blossom, people can thrive and where we always put our clients first.
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