The computer is an essential device for work, studies and even entertainment. Besides, it is a means of communication and information sharing. It is logical, based on our dependence on computers, that the demand for managed IT services has increased considerably over the years. Before purchasing new equipment for any size company, it is necessary to take note of things like durability, maintenance cost and storage. You can do this by acquiring an Annual Maintenance Contract or AMC from IT Serve.com, one of the best IT companies in Dubai for professional computer maintenance services.
5 Points to Know Before Deciding on an IT AMC Provider
Offer operational costing
A good it service provider will give the option of billing monthly. Businesses change in Dubai and can rise and fall in numbers quickly. By allowing a monthly operational cost, you can scale up or scale down the it services based on your requirements. It also ensures the IT investment doesn’t cripple you with a large upfront fee for services you may or may not use.
Annual IT Hardware Maintenance
If your business relies heavily on computer hardware infrastructure, it is essential to have a proper maintenance system in place. AMC providers offer you the opportunity to leverage your existing IT infrastructure to the fullest, ensuring that you worry less about servicing, general maintenance and upkeep with stellar AMC services. Also, ensure your provider offers a service to maintain the equipment. With dust, sun, usage etc. these machines can get tired. It is better to service and upgrade rather than suffer losses from downtime and broken hardware.
Professional IT Infrastructure Maintenance
AMCs are the very best solution when it comes to having your IT infrastructure maintained by professionals. While you direct all your focus on running your business, the professional maintenance team handles all your IT support and maintenance services.
Reliability
When choosing your AMC provider, you want to make sure, you are dealing with a company with a proven track record. A company that’s been in business for longer, will usually focus on preventive maintenance as opposed to the usual break/fix routine of newer ones. Routine maintenance will help keep equipment up and running, preventing any unplanned downtime and expensive costs from unanticipated equipment failure.
General Support
Having an AMC will shield you from being caught off guard with hardware failures. Stay ahead of any glitches that may arise in both software and hardware, by ensuring you work with a provider that is transparent and shares monthly reports on all tickets opened and resolved.
We hope these five points can help you going forward with choosing an AMC provider. Feel free to reach out to us if you have any questions or doubts.
