Twenty-four hours of support for any business-related medium is a good idea. However, it's unrealistic to expect employees to always be on call 24 hours and 7 days a week. It will also be a misallocation of resources to employ people who are willing to do it. But there are some support services such as IT support where it is very important for the business to have a professional on call or at least on standby at all times of the day. Here, we list below a handful of reasons why 24/7 IT support is so important.
Unlimited and easy IT support
The main advantage of these third-party IT service providers is how easy it is to get in touch with a professional when facing a problem, and their almost instantaneous response time. These providers usually use a ticketing system and a help desk portal to assist their customers. When a customer requires assistance, the online help desk simply issues them a ticket and a designated IT professional will provide them with the IT support they need via email, phone call or even a video call. Additionally, these IT professionals take less than a minute to respond. What’s more is, due to the ticket issuing system that they use, the IT support team will always have a record of all the technical problems that their customers have raised so they can even keep a track of any recurring problems that the customer might face again. So even if the threat was a malware attack or even an attack of malicious intent from a hacker, IT support will be able to help you at any time of the day or night and even have a background of repeated or similar attacks from the past.
Lessened downtime
An adequately built IT infrastructure is a key component for any business to run. A proficient IT service provider will design your IT infrastructure in a way that would greatly enhance employee productivity. A 24/7 IT service provider will also focus on minimising the downtime if it were ever to occur within the organisation. Infrastructure is like a domino. If your infrastructure gets hit, then the impact would simply trickle down like a domino effect and affect all departments in the organisation subsequently. A 24/7 IT service provider makes sure that your servers experience little to no downtown as they would be able to instantly begin working on any server issues as soon as they happen. So even if you’re hit with an attack from a hacker, you can rest easy knowing there is a professional working on lessening the blow of the attack and stopping the attack altogether.
As technology advances day by day to better enhance our everyday life and to even make business proceedings easier, there is always the other side of the coin where these advancements in technology are used for criminal activities such by hackers. Unfortunately, not even the most expert cyber security protocols or IT professionals can guarantee a 100% cyber security safely rate, however with 24/7 IT support always on standby, you can rest easy knowing that if an issue were to ever arise, it would be dealt with immediately.
