Return on investment is dependent on a plethora of different variables. But when it comes to IT support, the factor that is the most effected is the human factor. Personnel efficiency depends on the tools they’re given to complete their assignments – and these tools, in the modern world, are all linked to technology. If the technology is down, your man-power is down, and your business can’t perform.

Measuring the “cost” of an employee

In order to measure the return on investment of good IT support for an employee, we must determine 3 things: the cost of an example employee, how much business they need to bring in to justify that cost and call that what they actually bring in, and through that calculate how much each minute of downtime costs the company.

Now, the cost of an example employee will be based on a fictional person with a fictional salary. Lets call the employee Susan. Susan makes a 10,000DHS salary a month. On top of that the company pays for her Autotask subscription, pantry and miscellaneous expenses, company vehicle expenses, gratuity, insurance expense, printing and stationary, visa and immigration, depreciation, sponsorship fees, trade license fees, telephone, office rent and other insurance. In total this amounts to about 12,000DHS per month as a cost for the company for a resource such as Susan.

Measuring the “income” of an employee

That means that Susan has to make at least that much to let the company break even and everything over that is income for the business. Lets say that Susan, on an average month brings in 5450 DHS per client by bringing in an average company to an IT provider. The average employee will manage about 10 of these a month. That means Susan makes the company 54,500DHS a month. That means around 1758DHS a day, which translates to ca 73DHS an hour.

If your IT support is sub-par

If you have sub-par IT support, you could risk anything from server maintenance causing technological delays, to software malfunctions that cause data loss. These issues can lead to anything from an hour to a days downtime. If you don’t have an IT provider that ensures Managed Services and therefore can catch problems before they arise, these problems can cause real financial loss for your company. Financial loss can then lead to reputational loss as your staff are unable to perform to standard.

If it’s a software malfunction you could be lucky and the problem only involves one workstation. But even if it only involves one workstation, that goes down for two hours, that causes the company to lose over 146DHS that would have been income if you had had proper IT support.

Now say that it’s server crash. That could bring down your entire workforce. In this case, lets say Susan’s company has 20 employees, all on one server. Lets assume one server is down due to an error for three hours, and for the ease of the calculation that every employee makes the same as Susan and lands the same amount of business as Susan. That would mean 73DHS for three hours multiplied by 20 employees = 4380DHS. Your company just lost almost 4400DHS that could easily have been avoided. And with three hours of downtime, imagine the loss to your companies reputation, therefore ruining possible future business.

The real ROI of good IT support

Using an end-to-end IT provider will ease your workload, optimize your efficiency and make sure you don’t face avoidable costs or challenges. Invest in good IT support and ensure optimal growth.