Have you encountered a situation where your team was unable to perform because their systems stopped working? Have you ever suffered the consequences of lost client data?
Being the major supporting pillar of the organization, the IT support team makes sure that everyone else are able to work efficiently. Without the IT support, all the members in your team would be turning to each other to figure out what the issue is -and most of the times, you won’t even know if something is wrong until it’s too late.
Understanding the importance of IT services for the company, one of the crucial decisions is to choose whether to outsource or hire in-house.
Let’s dive into the discussion and analyze what is best for a particular organization:
Outsource IT Support
Outsourced IT support means that an external partner is solving all your IT related issues and queries. You select an organization, outsource your activities, and then, their team looks after your systems.
Benefits of outsourcing your IT:
- You will be paying a fixed amount, which is usually less than hiring a full team. Additionally, you will have a clear idea of what you are paying for – you will receive services for every penny spent.
- Having an expert team onboard is extremely hassle-free with outsourcing. A full-fledged, knowledgeable team of experts will be there to guide you.
- By outsourcing IT services, you can shift your focus to working. Every glitch related to IT will be handled effectively by the managed services team.
- The real-time resolution will improve your productivity as your outsourced team will receive immediate notification of system outages. They can get to work without waiting for someone to raise a complaint.
- Your IT support is never sick or on leave, hence you are always in the safe hands of experts.
In-House IT Support
In-house IT support team is actually similar to the outsourced one, with the major difference that this team is your responsibility. In simple words, the in-house IT support team is on the payroll of the company entitled to insurance, gratuity, paid-leave and so on.
Benefits of keeping your IT in-house:
- Face to face interaction with your IT support within core hours.
- You can personally train this team according to your requirements.
The Flexibility of Outsourcing
Managed service providers are fantastic if you want to fill in the gaps and ease your day-to-day operations while minimizing your cost. You can’t always have people on toes to monitor every system with an in-house team. The cost involved is just too high!
However, managed or outsourced services give you the ability to monitor your systems 24/7. From backup to security, everything is executed, watched, and handled without glitches.
If you have any questions or would like us to get in touch to talk more about how we can help your company, kindly fill out the form below, and one of our team-members will get in touch shortly.
