One of the most important things to do with your business is to make sure that you’re prepared for the future. Therefore, employing experts within relevant fields to tell you what you need to reach your goals now and in the future, is paramount to your success.
This is also true within IT-Support. No other field can be innovative or modern, without the relevant progressive technology. Due to its interconnectedness in all things in this day and age, having and IT-Provider who understands where technology is headed and how it can help you is of the utmost importance to ensure you stay relevant, modern and useful. Todays society demands convenience, speed and ease, and technology can help ensure you stay on top of these three qualifications.
So where is the technological society going?
Technology, like all other fields is moving towards convenience. In a fast-paced world where no one is patient, it is important that service providers make things EASY for their customers. One of the trends reflecting this, is a lack of ownership. Rather than buying a product for yourself that you may only use once or twice and then have to deal with the hassle of it for the rest of the time when you’re not using it, society is trending more towards “pay by use.”
In this scenario, more and more solutions will consist of “renting” a service and only having it available when its necessary. For example, more people will be using things like Uber and self-driving cars, rather than having their own cars where they also have to deal with potential mechanical issues and storing problems. This is where the CAPEX vs OPEX discussion comes into the picture: would you rather shell out the entire costs of a service that you’ll only need some of the time, or “rent” a service and pay only for what you need.
The same is true for the world of IT-Support. As is already apparent, more and more businesses utilize IT As A Service (ITAAS). Instead of buying their own laptops and wires and hire someone to set it up, businesses hire end-to-end solutions that are hassle-free. These IT-providers supply hardware, software and service personnel to make the experience as seamless as possible.
What does that mean for my business?
Choosing an IT-provider that is full-service is critical for success in the technological era. Not only will an end-to-end provider spend time getting to know your starting point and your end goals, but they will be the authority when it comes to what solutions work for you based on the general trends in technology, the movements in your sector and your professional aspirations.
The future of IT-Support is convenient, fast and easy – but a provider cannot fulfill these qualifications without being an expert on technological solutions and a key analyst on the future trends of IT-support. Choose the holistic approach and prepare for the future.